.overlay[data-v-de8bfc89]{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:grid;place-items:center;padding:24px;background:#032d6052;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal-card[data-v-de8bfc89]{width:min(720px,100%);max-height:90vh;display:flex;flex-direction:column;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:0 24px 48px #032d602e}.modal-header[data-v-de8bfc89]{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:20px;border-bottom:1px solid var(--sf-border);flex-shrink:0}.panel-kicker[data-v-de8bfc89]{margin:0 0 4px;font-size:12px;font-weight:600;color:var(--sf-blue-accent)}.modal-header h3[data-v-de8bfc89]{margin:0;font-size:22px}.close-button[data-v-de8bfc89]{width:36px;height:36px;border:0;border-radius:var(--sf-radius);background:#eef4fb;color:var(--sf-blue);cursor:pointer}.summary-body[data-v-de8bfc89]{display:flex;flex-direction:column;gap:20px;padding:20px;overflow-y:auto;flex:1;min-height:0}.field-label[data-v-de8bfc89]{display:block;font-size:13px;font-weight:700;color:var(--sf-text-muted);margin-bottom:6px}.summary-textarea[data-v-de8bfc89]{width:100%;padding:12px;border:1px solid var(--sf-border);border-radius:var(--sf-radius);font-size:14px;line-height:1.6;resize:vertical;min-height:100px}.summary-textarea[data-v-de8bfc89]:focus{outline:2px solid var(--sf-blue-accent);outline-offset:-1px}.ratings-section[data-v-de8bfc89]{display:grid;gap:16px}.rating-group[data-v-de8bfc89]{display:flex;flex-direction:column;gap:8px;padding:14px;border:1px solid var(--sf-border);border-radius:var(--sf-radius)}.rating-label[data-v-de8bfc89]{display:flex;align-items:flex-start;gap:10px}.rating-label>span[data-v-de8bfc89]{font-size:24px}.rating-label strong[data-v-de8bfc89]{font-size:14px}.rating-label p[data-v-de8bfc89]{margin:2px 0 0;font-size:12px;color:var(--sf-text-muted)}.stars[data-v-de8bfc89]{display:flex;align-items:center;gap:4px}.star-btn[data-v-de8bfc89]{width:36px;height:36px;border:0;background:none;font-size:24px;color:#d8dde6;cursor:pointer;transition:color .15s,transform .15s;padding:0}.star-btn[data-v-de8bfc89]:hover{transform:scale(1.2)}.star-btn.filled[data-v-de8bfc89]{color:#f59e0b}.star-value[data-v-de8bfc89]{margin-left:8px;font-size:13px;font-weight:700;color:var(--sf-text-muted)}.metrics-row[data-v-de8bfc89]{display:grid;grid-template-columns:1fr 1fr auto;gap:16px;align-items:center}.metric-box[data-v-de8bfc89]{display:flex;flex-direction:column;gap:4px}.metric-box span[data-v-de8bfc89]{font-size:12px;color:var(--sf-text-muted)}.metric-box strong[data-v-de8bfc89]{font-size:16px}.qa-mini[data-v-de8bfc89]{display:grid;place-items:center}.qa-gauge[data-v-de8bfc89]{display:grid;place-items:center;width:100px;height:100px;border-radius:50%}.qa-inner[data-v-de8bfc89]{display:grid;place-items:center;width:72px;height:72px;border-radius:50%;background:#fff}.qa-inner strong[data-v-de8bfc89]{font-size:20px}.qa-inner span[data-v-de8bfc89]{font-size:11px;color:var(--sf-text-muted)}.footer-actions[data-v-de8bfc89]{display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:16px 20px;border-top:1px solid var(--sf-border);flex-shrink:0}.primary-button[data-v-de8bfc89],.secondary-button[data-v-de8bfc89]{padding:10px 20px;border:0;border-radius:var(--sf-radius);cursor:pointer;font-size:14px;font-weight:600}.primary-button[data-v-de8bfc89]{background:var(--sf-blue-accent);color:#fff}.secondary-button[data-v-de8bfc89]{background:#eef4fb;color:var(--sf-text)}@media(max-width:640px){.overlay[data-v-de8bfc89]{padding:12px;align-items:end}.modal-card[data-v-de8bfc89]{max-height:95vh}.modal-header[data-v-de8bfc89]{padding:16px}.modal-header h3[data-v-de8bfc89]{font-size:18px}.summary-body[data-v-de8bfc89]{padding:16px;gap:14px}.metrics-row[data-v-de8bfc89]{grid-template-columns:1fr 1fr}.qa-mini[data-v-de8bfc89]{grid-column:span 2}.qa-gauge[data-v-de8bfc89]{width:80px;height:80px}.qa-inner[data-v-de8bfc89]{width:60px;height:60px}.qa-inner strong[data-v-de8bfc89]{font-size:16px}.star-btn[data-v-de8bfc89]{width:32px;height:32px;font-size:20px}.footer-actions[data-v-de8bfc89]{flex-direction:column-reverse}.primary-button[data-v-de8bfc89],.secondary-button[data-v-de8bfc89]{width:100%;padding:14px 16px;font-size:16px}}.empty-state-shell[data-v-3f898929]{display:grid;place-items:center;height:100%;padding:24px}.empty-state-card[data-v-3f898929]{width:min(860px,100%);padding:48px;border:1px solid rgba(1,118,211,.12);border-radius:24px;background:radial-gradient(circle at top,rgba(1,118,211,.09),transparent 42%),linear-gradient(180deg,#fffffff5,#fff);box-shadow:0 24px 60px #032d6014;text-align:center}.hero-avatar[data-v-3f898929]{display:grid;place-items:center;width:88px;height:88px;margin:0 auto 20px;border-radius:50%;background:linear-gradient(135deg,#0176d31f,#032d6029);color:var(--sf-blue);font-size:36px}.eyebrow[data-v-3f898929]{margin:0 0 10px;font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--sf-blue-accent)}h1[data-v-3f898929]{margin:0;font-size:40px;color:var(--sf-blue)}.description[data-v-3f898929]{margin:16px auto 24px;max-width:420px;color:var(--sf-text-muted);font-size:18px;line-height:1.6}.description span[data-v-3f898929]{display:block;font-size:16px}.status-pill[data-v-3f898929]{display:inline-flex;align-items:center;gap:10px;padding:12px 18px;margin-bottom:28px;border-radius:999px;background:#2e844a1f;color:#1a6c39}.status-pill--offline[data-v-3f898929]{background:#c84e391f;color:#b34b36}.status-dot[data-v-3f898929]{width:10px;height:10px;border-radius:50%;background:currentColor;box-shadow:0 0 0 6px #1a6c3914}.status-pill--offline .status-dot[data-v-3f898929]{box-shadow:0 0 0 6px #b34b3614}.info-grid[data-v-3f898929]{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.info-card[data-v-3f898929]{padding:20px;border:1px solid var(--sf-border);border-radius:18px;background:#f8fbffd6;text-align:left}.info-card span[data-v-3f898929],.info-card small[data-v-3f898929]{display:block;color:var(--sf-text-muted)}.info-card span[data-v-3f898929]{margin-bottom:10px;font-size:13px;font-weight:600}.info-card strong[data-v-3f898929]{display:block;margin-bottom:8px;font-size:24px;color:var(--sf-blue)}.info-card small[data-v-3f898929]{line-height:1.5}@media(max-width:960px){.empty-state-card[data-v-3f898929]{padding:32px}.info-grid[data-v-3f898929]{grid-template-columns:1fr}}@media(max-width:640px){.empty-state-card[data-v-3f898929]{padding:20px}.empty-state-card h1[data-v-3f898929]{font-size:26px}.hero-avatar[data-v-3f898929]{width:64px;height:64px;font-size:24px}}.overlay[data-v-d95f10d6]{position:fixed;top:44px;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#032d605c;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:30}.call-card[data-v-d95f10d6]{width:min(520px,100%);padding:32px;border-radius:24px;background:#fffffffa;box-shadow:0 32px 72px #032d603d;text-align:center}.avatar-stack[data-v-d95f10d6]{position:relative;display:grid;place-items:center;width:120px;height:120px;margin:0 auto 16px}.pulse-ring[data-v-d95f10d6],.caller-avatar[data-v-d95f10d6]{border-radius:50%}.pulse-ring[data-v-d95f10d6]{position:absolute;top:8px;right:8px;bottom:8px;left:8px;border:2px solid rgba(1,118,211,.28);animation:pulse-d95f10d6 1.8s ease-out infinite}.pulse-ring--delayed[data-v-d95f10d6]{animation-delay:.8s}.caller-avatar[data-v-d95f10d6]{display:grid;place-items:center;width:76px;height:76px;background:linear-gradient(135deg,var(--sf-blue-accent),var(--sf-blue));color:#fff;font-size:28px;font-weight:700;box-shadow:0 12px 30px #0176d340}.eyebrow[data-v-d95f10d6]{margin:0 0 8px;font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--sf-blue-accent)}h2[data-v-d95f10d6]{margin:0;font-size:30px;color:var(--sf-blue)}.phone-number[data-v-d95f10d6]{margin:8px 0 16px;font-size:18px;color:var(--sf-text-muted)}.badges[data-v-d95f10d6]{display:flex;flex-wrap:wrap;justify-content:center;gap:8px;margin-bottom:18px}.badge[data-v-d95f10d6]{display:inline-flex;align-items:center;padding:7px 12px;border-radius:999px;font-size:13px;font-weight:700}.badge--personal[data-v-d95f10d6]{background:#0176d31f;color:var(--sf-blue-accent)}.badge--business[data-v-d95f10d6]{background:#5569d41f;color:#3646b3}.badge--premier[data-v-d95f10d6]{background:#f4a21924;color:#b26b00}.badge--neutral[data-v-d95f10d6]{background:#5f6a7d1f;color:var(--sf-text-muted)}.status-row[data-v-d95f10d6]{display:inline-flex;align-items:center;gap:10px;padding:10px 16px;margin-bottom:20px;border-radius:999px;background:#2e844a1f;color:#1a6c39}.status-row--offline[data-v-d95f10d6]{background:#c84e391f;color:#b34b36}.status-dot[data-v-d95f10d6]{width:10px;height:10px;border-radius:50%;background:currentColor}.info-grid[data-v-d95f10d6]{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:24px}.info-grid div[data-v-d95f10d6]{padding:16px;border:1px solid var(--sf-border);border-radius:16px;background:#f8fbff;text-align:left}.info-grid span[data-v-d95f10d6],.info-grid strong[data-v-d95f10d6]{display:block}.info-grid span[data-v-d95f10d6]{margin-bottom:8px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--sf-text-muted)}.info-grid strong[data-v-d95f10d6]{color:var(--sf-blue);line-height:1.5}.actions[data-v-d95f10d6]{display:flex;justify-content:center;gap:12px}.action-button[data-v-d95f10d6]{min-width:160px;padding:12px 18px;border-radius:999px;border:0;font-weight:700;cursor:pointer;transition:transform .12s ease,box-shadow .12s ease}.action-button[data-v-d95f10d6]:hover{transform:translateY(-1px)}.action-button--secondary[data-v-d95f10d6]{background:#eef2f8;color:var(--sf-text)}.action-button--primary[data-v-d95f10d6]{background:linear-gradient(135deg,var(--sf-blue-accent),#0b5cab);color:#fff;box-shadow:0 14px 26px #0176d33d}@keyframes pulse-d95f10d6{0%{transform:scale(.92);opacity:.72}to{transform:scale(1.2);opacity:0}}@media(max-width:640px){.call-card[data-v-d95f10d6]{padding:24px}.info-grid[data-v-d95f10d6],.actions[data-v-d95f10d6]{grid-template-columns:1fr;flex-direction:column}.action-button[data-v-d95f10d6]{width:100%}}.panel-card[data-v-ba19e9a5]{display:flex;flex-direction:column;min-height:0;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:var(--sf-shadow)}.panel-header[data-v-ba19e9a5]{padding:10px 14px;border-bottom:1px solid var(--sf-border);flex-shrink:0}.panel-kicker[data-v-ba19e9a5]{margin:0 0 2px;font-size:11px;font-weight:600;color:var(--sf-blue-accent)}.panel-header h3[data-v-ba19e9a5],.section-title h4[data-v-ba19e9a5]{margin:0}.panel-header h3[data-v-ba19e9a5]{font-size:15px}.nba-content[data-v-ba19e9a5]{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:12px;min-height:0;overflow-y:auto;flex:1}.section-block[data-v-ba19e9a5]{display:grid;gap:12px;min-height:0}.section-title[data-v-ba19e9a5]{display:flex;align-items:baseline;justify-content:space-between;gap:10px}.section-title small[data-v-ba19e9a5],.metric-line[data-v-ba19e9a5],.action-card p[data-v-ba19e9a5],.product-card p[data-v-ba19e9a5],.empty-mini[data-v-ba19e9a5]{color:var(--sf-text-muted)}.list-grid[data-v-ba19e9a5]{display:grid;gap:10px;align-content:start;overflow-y:auto}.action-card[data-v-ba19e9a5],.product-card[data-v-ba19e9a5]{display:grid;gap:10px;padding:14px;border:1px solid var(--sf-border);border-radius:var(--sf-radius)}.card-topline[data-v-ba19e9a5],.metric-line[data-v-ba19e9a5]{display:flex;justify-content:space-between;gap:10px}.action-card p[data-v-ba19e9a5],.product-card p[data-v-ba19e9a5]{margin:0;line-height:1.45}.priority-badge[data-v-ba19e9a5],.category-badge[data-v-ba19e9a5]{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:700}.priority-badge.high[data-v-ba19e9a5]{background:#d6303126;color:#b42324}.priority-badge.medium[data-v-ba19e9a5]{background:#fdcb6e33;color:#9f6b00}.priority-badge.low[data-v-ba19e9a5],.category-badge[data-v-ba19e9a5]{background:#00b89424;color:#0b7a64}.score-track[data-v-ba19e9a5]{height:10px;border-radius:999px;background:#f0e7ea;overflow:hidden}.score-fill[data-v-ba19e9a5]{height:100%;border-radius:inherit;background:linear-gradient(90deg,#fdcb6e,#d63031)}.product-track[data-v-ba19e9a5]{background:#e5f5f2}.product-fill[data-v-ba19e9a5]{background:linear-gradient(90deg,#00cec9,#00b894)}.empty-mini[data-v-ba19e9a5]{display:grid;place-items:center;min-height:160px;border:1px dashed var(--sf-border);border-radius:var(--sf-radius);text-align:center}@media(max-width:960px){.nba-content[data-v-ba19e9a5]{grid-template-columns:1fr}}@media(max-width:640px){.panel-header[data-v-ba19e9a5]{padding:12px}.nba-content[data-v-ba19e9a5]{padding:12px;gap:12px}.action-card[data-v-ba19e9a5],.product-card[data-v-ba19e9a5]{padding:10px}}.panel-card[data-v-5bf22fc1]{display:flex;flex-direction:column;min-height:0;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:var(--sf-shadow)}.panel-header[data-v-5bf22fc1]{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-bottom:1px solid var(--sf-border);flex-shrink:0}.panel-kicker[data-v-5bf22fc1]{margin:0 0 2px;font-size:12px;font-weight:600;color:var(--sf-blue-accent)}.panel-header h3[data-v-5bf22fc1]{margin:0;font-size:16px}.refresh-button[data-v-5bf22fc1]{padding:6px 10px;border:1px solid var(--sf-border);border-radius:var(--sf-radius);background:#fff;color:var(--sf-blue);cursor:pointer;font-size:13px}.answers-body[data-v-5bf22fc1]{display:flex;flex-direction:column;gap:0;overflow-y:auto;min-height:0;flex:1}.current-section[data-v-5bf22fc1]{display:grid;gap:10px;padding:12px;flex-shrink:0}.answer-card[data-v-5bf22fc1]{display:grid;gap:10px;padding:12px;border:1px solid var(--sf-border);border-radius:var(--sf-radius)}.card-topline[data-v-5bf22fc1],.card-actions[data-v-5bf22fc1]{display:flex;align-items:center;justify-content:space-between;gap:8px}.source-badge[data-v-5bf22fc1],.status-badge[data-v-5bf22fc1],.confidence-badge[data-v-5bf22fc1]{display:inline-flex;align-items:center;padding:3px 8px;border-radius:999px;font-size:11px;font-weight:600}.source-badge[data-v-5bf22fc1]{background:#0176d31f;color:var(--sf-blue-accent)}.source-badge.small[data-v-5bf22fc1]{font-size:10px;padding:2px 6px}.confidence-badge[data-v-5bf22fc1]{background:#00b89424;color:#0b7a64;font-weight:700}.status-badge[data-v-5bf22fc1]{background:#5f6a7d1f;color:var(--sf-text-muted)}.status-badge.accepted[data-v-5bf22fc1]{background:#00b89424;color:#0b7a64}.status-badge.dismissed[data-v-5bf22fc1]{background:#5f6a7d1a;color:#999}.answer-text[data-v-5bf22fc1]{margin:0;line-height:1.45;font-size:14px}.answer-text.small[data-v-5bf22fc1]{font-size:13px;color:var(--sf-text-muted)}.confidence-block[data-v-5bf22fc1]{display:grid;gap:4px}.confidence-track[data-v-5bf22fc1]{height:8px;border-radius:999px;background:#e8eef5;overflow:hidden}.confidence-fill[data-v-5bf22fc1]{height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--sf-blue-accent),#00b894)}.card-actions button[data-v-5bf22fc1]{flex:1;padding:8px 10px;border:1px solid var(--sf-border);border-radius:var(--sf-radius);background:#fff;cursor:pointer;font-size:13px}.card-actions .primary[data-v-5bf22fc1]{background:var(--sf-blue-accent);border-color:var(--sf-blue-accent);color:#fff}.card-actions .secondary[data-v-5bf22fc1]{color:var(--sf-text)}.empty-state-mini[data-v-5bf22fc1]{display:grid;place-items:center;min-height:100px;margin:12px;border:1px dashed var(--sf-border);border-radius:var(--sf-radius);color:var(--sf-text-muted);text-align:center;font-size:14px}.history-section[data-v-5bf22fc1]{border-top:1px solid var(--sf-border);padding:8px 12px 12px}.history-label[data-v-5bf22fc1]{font-size:11px;font-weight:700;color:var(--sf-text-muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px}.history-list[data-v-5bf22fc1]{display:grid;gap:6px}.history-card[data-v-5bf22fc1]{display:grid;gap:6px;padding:8px 10px;border-radius:var(--sf-radius);background:#f8f9fb;border:1px solid transparent}.history-card.accepted[data-v-5bf22fc1]{border-color:#00b89440}.history-card.dismissed[data-v-5bf22fc1]{opacity:.6}@media(max-width:640px){.panel-header[data-v-5bf22fc1]{padding:10px 12px;flex-wrap:wrap}.current-section[data-v-5bf22fc1]{padding:10px}.card-actions[data-v-5bf22fc1]{flex-direction:column}.card-actions button[data-v-5bf22fc1]{width:100%}}.panel-card[data-v-0c378093]{display:flex;flex-direction:column;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:var(--sf-shadow);max-height:100%;overflow:hidden}.panel-header[data-v-0c378093]{padding:10px 14px;border-bottom:1px solid var(--sf-border)}.panel-kicker[data-v-0c378093]{margin:0 0 2px;font-size:11px;font-weight:600;color:var(--sf-blue-accent)}.panel-header h3[data-v-0c378093]{margin:0;font-size:15px}.content[data-v-0c378093]{display:grid;gap:8px;padding:10px 14px}.sentiment-row[data-v-0c378093]{display:grid;grid-template-columns:150px minmax(0,1fr);gap:10px;align-items:center;padding:8px 10px;border:1px solid var(--sf-border);border-radius:var(--sf-radius)}.label-area[data-v-0c378093]{display:flex;gap:8px;align-items:center}.emoji[data-v-0c378093]{font-size:22px}.label-area strong[data-v-0c378093]{font-size:13px}.label-area p[data-v-0c378093]{margin:2px 0 0;color:var(--sf-text-muted);font-size:11px}.metric-area[data-v-0c378093]{display:grid;gap:4px}.score-track[data-v-0c378093]{position:relative;height:8px;border-radius:999px;background:linear-gradient(90deg,#d63031,#fdcb6e,#00b894);opacity:.22;overflow:hidden}.score-fill[data-v-0c378093]{height:100%;border-radius:inherit;opacity:1}.score-value[data-v-0c378093]{font-size:11px;font-weight:600;color:var(--sf-text-muted)}.sparkline[data-v-0c378093]{width:100%;height:30px;overflow:visible}.grid-line[data-v-0c378093]{stroke:#5f6a7d4d;stroke-width:1;stroke-dasharray:4 4}@media(max-width:960px){.sentiment-row[data-v-0c378093]{grid-template-columns:1fr}}@media(max-width:640px){.panel-header[data-v-0c378093]{padding:8px 10px}.content[data-v-0c378093]{padding:8px 10px;gap:6px}.sentiment-row[data-v-0c378093]{padding:6px 8px}.emoji[data-v-0c378093]{font-size:18px}}.softphone-panel[data-v-8ffcbf3d]{display:flex;flex-direction:column;gap:16px;padding:16px;background:var(--sf-page);border-right:1px solid var(--sf-border);overflow-y:auto}.panel-header[data-v-8ffcbf3d]{display:flex;flex-direction:column;gap:8px}.eyebrow[data-v-8ffcbf3d]{margin:0;font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--sf-text-muted)}.panel-header h2[data-v-8ffcbf3d]{margin:0;font-size:20px}.connection-pill[data-v-8ffcbf3d]{display:inline-flex;align-items:center;align-self:flex-start;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:600}.connection-pill.online[data-v-8ffcbf3d]{background:#00b89424;color:#0b7a64}.connection-pill.offline[data-v-8ffcbf3d]{background:#d6303124;color:#a12828}.empty-state[data-v-8ffcbf3d],.caller-card[data-v-8ffcbf3d],.info-card[data-v-8ffcbf3d]{padding:16px;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:var(--sf-shadow)}.empty-state[data-v-8ffcbf3d]{display:grid;gap:10px;justify-items:center;text-align:center;margin-top:16px}.avatar-placeholder[data-v-8ffcbf3d],.caller-avatar[data-v-8ffcbf3d]{display:inline-flex;align-items:center;justify-content:center;width:72px;height:72px;border-radius:50%;background:linear-gradient(135deg,var(--sf-blue-accent),var(--sf-blue));color:#fff;font-size:24px;font-weight:700}.caller-card[data-v-8ffcbf3d]{display:flex;gap:14px;align-items:flex-start}.caller-details[data-v-8ffcbf3d]{display:grid;gap:6px}.caller-card h3[data-v-8ffcbf3d],.info-card h4[data-v-8ffcbf3d],.empty-state h3[data-v-8ffcbf3d]{margin:0}.caller-card p[data-v-8ffcbf3d],.empty-state p[data-v-8ffcbf3d],.info-card small[data-v-8ffcbf3d],.interim-box p[data-v-8ffcbf3d]{margin:0;color:var(--sf-text-muted)}.badge-row[data-v-8ffcbf3d]{display:flex;flex-wrap:wrap;gap:8px;margin-top:2px}.type-badge[data-v-8ffcbf3d],.status-badge[data-v-8ffcbf3d],.status-pill[data-v-8ffcbf3d]{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:600}.type-badge[data-v-8ffcbf3d]{background:#0176d31f;color:var(--sf-blue-accent)}.verified-badge[data-v-8ffcbf3d]{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:600;background:#00b89424;color:#087f67}.unverified-badge[data-v-8ffcbf3d]{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:600;background:#f59e0b24;color:#9f6b00}.status-pill.status-live[data-v-8ffcbf3d],.status-live[data-v-8ffcbf3d]{color:#087f67}.status-pill.status-live[data-v-8ffcbf3d]{background:#00b89424}.status-pill.status-muted[data-v-8ffcbf3d],.status-muted[data-v-8ffcbf3d]{color:var(--sf-text-muted)}.status-pill.status-muted[data-v-8ffcbf3d]{background:#5f6a7d1f}.mic-indicator[data-v-8ffcbf3d]{font-size:13px;font-weight:600}.interim-preview[data-v-8ffcbf3d],.interim-box[data-v-8ffcbf3d]{padding:10px 12px;border-radius:12px;background:#0176d314;border:1px solid rgba(1,118,211,.12);font-size:13px;line-height:1.4}.interim-preview[data-v-8ffcbf3d]{color:var(--sf-blue)}.interim-label[data-v-8ffcbf3d]{display:block;margin-bottom:4px;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--sf-blue-accent)}.info-card[data-v-8ffcbf3d]{display:grid;gap:12px}.row[data-v-8ffcbf3d]{display:flex;justify-content:space-between;gap:12px;font-size:14px}.row span[data-v-8ffcbf3d]:first-child{color:var(--sf-text-muted)}.timer[data-v-8ffcbf3d]{font-family:SFMono-Regular,ui-monospace,monospace;font-size:18px}.status-badge.active[data-v-8ffcbf3d]{background:#00b89424;color:#087f67}.status-badge.on-hold[data-v-8ffcbf3d]{background:#fdcb6e29;color:#a56d00}.status-badge.wrap-up[data-v-8ffcbf3d],.status-badge.completed[data-v-8ffcbf3d]{background:#a29bfe26;color:#5a4fd2}.status-badge.idle[data-v-8ffcbf3d]{background:#5f6a7d1f;color:var(--sf-text-muted)}.list-header[data-v-8ffcbf3d]{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.product-list[data-v-8ffcbf3d]{display:grid;gap:8px;margin:0;padding-left:18px}.product-list li[data-v-8ffcbf3d]{font-size:14px}.empty-item[data-v-8ffcbf3d]{color:var(--sf-text-muted)}.call-controls[data-v-8ffcbf3d]{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px}.control-btn[data-v-8ffcbf3d]{display:flex;align-items:center;justify-content:center;gap:6px;padding:12px 10px;border:none;border-radius:999px;font:inherit;font-size:14px;font-weight:700;cursor:pointer;min-height:44px}.mute-btn[data-v-8ffcbf3d]{background:#5f6a7d1f;color:var(--sf-text)}.mute-btn.active[data-v-8ffcbf3d]{background:#fdcb6e33;color:#7a4f01}.mute-btn[data-v-8ffcbf3d]:disabled{opacity:.45;cursor:not-allowed}.hold-btn[data-v-8ffcbf3d]{background:#74b9ff1f;color:var(--sf-blue-accent)}.hold-btn.active[data-v-8ffcbf3d]{background:#fdcb6e40;color:#7a4f01;animation:hold-pulse-8ffcbf3d 2s ease-in-out infinite}@keyframes hold-pulse-8ffcbf3d{0%,to{opacity:1}50%{opacity:.7}}.end-btn[data-v-8ffcbf3d]{background:#d63031;color:#fff;box-shadow:0 4px 12px #d6303140}@media(max-width:960px){.softphone-panel[data-v-8ffcbf3d]{border-right:none;border-bottom:1px solid var(--sf-border);max-height:none}}@media(max-width:640px){.softphone-panel[data-v-8ffcbf3d]{padding:10px;gap:10px;max-height:none}.eyebrow[data-v-8ffcbf3d]{font-size:12px}.connection-pill[data-v-8ffcbf3d]{font-size:13px}.caller-avatar[data-v-8ffcbf3d],.avatar-placeholder[data-v-8ffcbf3d]{width:48px;height:48px;font-size:18px}.info-card[data-v-8ffcbf3d],.caller-card[data-v-8ffcbf3d],.empty-state[data-v-8ffcbf3d]{padding:10px}.mic-indicator[data-v-8ffcbf3d]{font-size:14px}.interim-label[data-v-8ffcbf3d]{font-size:12px}.type-badge[data-v-8ffcbf3d],.status-badge[data-v-8ffcbf3d],.status-pill[data-v-8ffcbf3d]{padding:6px 10px;font-size:13px}}.inbox[data-v-da1ad2fc]{display:grid;grid-template-columns:280px minmax(0,1fr);min-height:0;height:100%;border-radius:8px;background:var(--sf-card);box-shadow:var(--sf-shadow);overflow:hidden}.sidebar[data-v-da1ad2fc]{display:flex;flex-direction:column;border-right:1px solid var(--sf-border);min-height:0}.sidebar-head[data-v-da1ad2fc]{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--sf-border)}.sidebar-head h3[data-v-da1ad2fc]{margin:0;font-size:14px}.msg-count[data-v-da1ad2fc]{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;border-radius:999px;background:var(--sf-blue-accent);color:#fff;font-size:11px;font-weight:700;padding:0 6px}.conv-list[data-v-da1ad2fc]{flex:1;overflow-y:auto}.conv-row[data-v-da1ad2fc]{display:flex;align-items:flex-start;gap:10px;width:100%;padding:12px 14px;border:none;border-bottom:1px solid #f0f2f5;background:#fff;text-align:left;cursor:pointer;transition:background .12s}.conv-row[data-v-da1ad2fc]:hover{background:#f8fbff}.conv-row.active[data-v-da1ad2fc]{background:#eef5ff;border-left:3px solid var(--sf-blue-accent)}.conv-icon[data-v-da1ad2fc]{flex-shrink:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:50%}.icon-line[data-v-da1ad2fc]{background:#00b9551f;color:#00b955}.icon-tiktok[data-v-da1ad2fc]{background:#252c2c1f;color:#252c2c}.icon-facebook[data-v-da1ad2fc]{background:#1877f21f;color:#1877f2}.icon-instagram[data-v-da1ad2fc]{background:#e1306c1f;color:#e1306c}.conv-info[data-v-da1ad2fc]{flex:1;min-width:0}.conv-top[data-v-da1ad2fc]{display:flex;justify-content:space-between;align-items:baseline;gap:6px}.conv-top strong[data-v-da1ad2fc]{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time[data-v-da1ad2fc]{font-size:11px;color:var(--sf-text-muted);flex-shrink:0}.conv-preview[data-v-da1ad2fc]{display:flex;align-items:center;gap:6px;margin-top:2px}.conv-channel[data-v-da1ad2fc]{font-size:11px;font-weight:600;color:var(--sf-blue-accent);flex-shrink:0}.conv-text[data-v-da1ad2fc]{font-size:12px;color:var(--sf-text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-id[data-v-da1ad2fc]{display:block;margin-top:2px;font-size:10px;font-family:SF Mono,monospace;color:#a0aec0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-badge[data-v-da1ad2fc]{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;border-radius:999px;background:#0176d3;color:#fff;font-size:11px;font-weight:700;padding:0 5px;margin-top:2px}.empty-sidebar[data-v-da1ad2fc]{padding:24px 16px;text-align:center;color:var(--sf-text-muted);font-size:13px}.chat-area[data-v-da1ad2fc]{display:flex;flex-direction:column;min-height:0}.chat-header[data-v-da1ad2fc]{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--sf-border);background:#fbfdff}.chat-icon[data-v-da1ad2fc]{width:36px;height:36px;display:flex;align-items:center;justify-content:center;border-radius:50%}.chat-header-info[data-v-da1ad2fc]{flex:1;min-width:0}.chat-header-info strong[data-v-da1ad2fc]{display:block;font-size:14px}.chat-header-info span[data-v-da1ad2fc]{font-size:12px;color:var(--sf-text-muted)}.chat-conv-id[data-v-da1ad2fc]{font-size:10px;color:#a0aec0;background:#f0f2f5;padding:4px 8px;border-radius:6px;flex-shrink:0}.chat-body[data-v-da1ad2fc]{flex:1;min-height:0;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:#f7f9fc}.bubble-row[data-v-da1ad2fc]{display:flex}.bubble-row.customer[data-v-da1ad2fc]{justify-content:flex-start}.bubble-row.agent[data-v-da1ad2fc]{justify-content:flex-end}.bubble[data-v-da1ad2fc]{max-width:72%;border-radius:16px;padding:10px 14px}.customer-bubble[data-v-da1ad2fc]{background:#fff;border:1px solid #e2e8f0;border-bottom-left-radius:4px}.agent-bubble[data-v-da1ad2fc]{background:#0176d3;color:#fff;border-bottom-right-radius:4px}.bubble-meta[data-v-da1ad2fc]{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:4px}.bubble-time[data-v-da1ad2fc]{font-size:11px;opacity:.6}.agent-label[data-v-da1ad2fc]{font-size:11px;font-weight:600;opacity:.85}.ch-pill[data-v-da1ad2fc]{font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px}.ch-line[data-v-da1ad2fc]{background:#00b9551f;color:#00b955}.ch-tiktok[data-v-da1ad2fc]{background:#252c2c1f;color:#252c2c}.ch-facebook[data-v-da1ad2fc]{background:#1877f21f;color:#1877f2}.ch-instagram[data-v-da1ad2fc]{background:#e1306c1f;color:#e1306c}.bubble p[data-v-da1ad2fc]{margin:0;font-size:14px;line-height:1.55;word-break:break-word}.json-toggle[data-v-da1ad2fc]{display:inline-block;margin-top:6px;padding:0;border:none;background:none;color:var(--sf-blue-accent);font-size:11px;cursor:pointer}.json-toggle[data-v-da1ad2fc]:hover{text-decoration:underline}.json-block[data-v-da1ad2fc]{margin:6px 0 0;padding:10px;border-radius:8px;background:#0f172a;color:#a5d8ff;font-size:11px;line-height:1.5;overflow-x:auto;white-space:pre-wrap;word-break:break-all}.empty-chat[data-v-da1ad2fc]{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--sf-text-muted)}.empty-chat-icon[data-v-da1ad2fc]{font-size:48px;opacity:.3}.empty-chat p[data-v-da1ad2fc]{margin:0;font-size:14px}.reply-bar[data-v-da1ad2fc]{display:flex;gap:8px;padding:10px 16px;border-top:1px solid var(--sf-border);background:#fff}.reply-input[data-v-da1ad2fc]{flex:1;padding:10px 14px;border:1px solid var(--sf-border);border-radius:999px;font-size:13px;outline:none;transition:border-color .15s}.reply-input[data-v-da1ad2fc]:focus{border-color:var(--sf-blue-accent)}.reply-btn[data-v-da1ad2fc]{padding:0 20px;height:40px;border:none;border-radius:999px;background:var(--sf-blue-accent);color:#fff;font-size:13px;font-weight:700;cursor:pointer;transition:opacity .15s}.reply-btn[data-v-da1ad2fc]:disabled{opacity:.4;cursor:default}@media(max-width:720px){.inbox[data-v-da1ad2fc]{grid-template-columns:1fr;grid-template-rows:200px minmax(0,1fr)}.sidebar[data-v-da1ad2fc]{border-right:none;border-bottom:1px solid var(--sf-border)}}.top-bar[data-v-967e6b6e]{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:16px;height:44px;padding:0 16px;background:var(--sf-blue);color:#fff}.brand[data-v-967e6b6e]{display:flex;align-items:center;gap:10px}.brand-icon[data-v-967e6b6e]{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:50%;background:#ffffff1f;font-size:16px}.brand strong[data-v-967e6b6e],.agent-profile strong[data-v-967e6b6e]{display:block;font-size:13px;font-weight:600}.brand small[data-v-967e6b6e],.agent-profile small[data-v-967e6b6e]{display:block;font-size:11px;opacity:.78}.mode-tabs[data-v-967e6b6e]{display:flex;align-items:center;justify-content:center;gap:4px;height:34px;padding:3px;border-radius:999px;background:#ffffff1a}.mode-tab[data-v-967e6b6e]{padding:0 16px;height:28px;border:0;border-radius:999px;background:transparent;color:#ffffffb3;font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap;transition:all .15s ease}.mode-tab[data-v-967e6b6e]:hover{color:#fff;background:#ffffff14}.mode-tab.active[data-v-967e6b6e]{background:#ffffff38;color:#fff;box-shadow:0 1px 3px #00000026}.agent-meta[data-v-967e6b6e]{display:flex;align-items:center;justify-content:flex-end;gap:12px}.icon-button[data-v-967e6b6e]{width:32px;height:32px;border:0;border-radius:50%;background:#ffffff24;color:inherit;cursor:pointer}.agent-profile[data-v-967e6b6e]{display:flex;align-items:center;gap:10px}.agent-avatar[data-v-967e6b6e]{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:50%;background:#fff;color:var(--sf-blue);font-size:12px;font-weight:700}@media(max-width:768px){.top-bar[data-v-967e6b6e]{grid-template-columns:auto 1fr auto;gap:8px;padding:0 10px;height:40px}.brand small[data-v-967e6b6e],.agent-profile small[data-v-967e6b6e],.agent-profile strong[data-v-967e6b6e]{display:none}.mode-tab[data-v-967e6b6e]{padding:0 10px;font-size:11px}}@media(max-width:480px){.icon-button[data-v-967e6b6e]{display:none}.icon-button[data-v-967e6b6e],.agent-avatar[data-v-967e6b6e]{width:36px;height:36px;min-width:36px;min-height:36px}}.panel-card[data-v-905883ab]{display:flex;flex-direction:column;min-height:0;border-radius:var(--sf-radius);background:var(--sf-card);box-shadow:var(--sf-shadow)}.panel-header[data-v-905883ab]{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;border-bottom:1px solid var(--sf-border);flex-shrink:0}.panel-kicker[data-v-905883ab]{margin:0 0 2px;font-size:11px;font-weight:600;color:var(--sf-blue-accent)}.panel-header h3[data-v-905883ab]{margin:0;font-size:15px}.live-pill[data-v-905883ab]{padding:6px 10px;border-radius:999px;font-size:12px;font-weight:700;background:#d630311a;color:#b42324}.legend-bar[data-v-905883ab]{padding:6px 14px;font-size:11px;color:var(--sf-text-muted);border-bottom:1px solid var(--sf-border);flex-shrink:0}.transcript-list[data-v-905883ab]{display:flex;flex-direction:column;gap:10px;padding:12px;overflow-y:auto;flex:1;min-height:0}.turn[data-v-905883ab]{max-width:78%;padding:12px;border-radius:12px;box-shadow:inset 0 0 0 1px #0000000a}.turn.customer[data-v-905883ab]{align-self:flex-start;background:#00b8941f}.turn.agent[data-v-905883ab]{align-self:flex-end;background:#0176d31f}.turn-meta[data-v-905883ab]{display:flex;justify-content:space-between;gap:12px;margin-bottom:6px;font-size:12px;color:var(--sf-text-muted)}.turn p[data-v-905883ab]{margin:0;line-height:1.5}.empty-state[data-v-905883ab]{display:grid;place-items:center;min-height:180px;text-align:center;color:var(--sf-text-muted);border:1px dashed var(--sf-border);border-radius:var(--sf-radius)}.live-pill.listening[data-v-905883ab]{background:#00b89426;color:#00806a}.turn.typing[data-v-905883ab]{opacity:.7;border:1px dashed rgba(1,118,211,.3);background:#0176d30f}.typing-indicator[data-v-905883ab]{color:var(--sf-blue-accent);font-style:italic}@media(max-width:640px){.panel-header[data-v-905883ab]{padding:12px;flex-wrap:wrap}.panel-header h3[data-v-905883ab]{font-size:15px}.transcript-list[data-v-905883ab]{padding:12px;gap:8px}.turn[data-v-905883ab]{max-width:90%;padding:10px}}.verify-banner[data-v-3766a570]{background:linear-gradient(90deg,#fff8e1,#fff3cd);border-bottom:2px solid #f0c14b;flex-shrink:0}.banner-header[data-v-3766a570]{display:flex;align-items:center;justify-content:space-between;padding:8px 14px;cursor:pointer;-webkit-user-select:none;user-select:none;gap:8px}.banner-left[data-v-3766a570]{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px;min-width:0}.shield[data-v-3766a570]{font-size:18px;flex-shrink:0}.caller-name[data-v-3766a570]{color:#5f6a7d}.progress-badge[data-v-3766a570]{padding:2px 8px;border-radius:10px;font-size:11px;font-weight:700;background:#00000014}.toggle-btn[data-v-3766a570]{background:none;border:1px solid rgba(0,0,0,.15);border-radius:4px;padding:4px 10px;font-size:12px;cursor:pointer;white-space:nowrap;color:#555}.toggle-btn[data-v-3766a570]:hover{background:#0000000d}.banner-body[data-v-3766a570]{display:flex;align-items:center;gap:12px;padding:6px 14px 10px;flex-wrap:wrap}.step-label[data-v-3766a570]{display:flex;align-items:center;gap:6px;padding:4px 10px;border:1px solid #d8dde6;border-radius:4px;font-size:13px;cursor:pointer;background:#fff;transition:border-color .2s,background .2s;white-space:nowrap}.step-label[data-v-3766a570]:hover{border-color:var(--sf-blue-accent, #0176d3)}.step-label.checked[data-v-3766a570]{border-color:#00b894;background:#00b8941a}.step-label input[type=checkbox][data-v-3766a570]{width:16px;height:16px;accent-color:#00b894;margin:0;flex-shrink:0}.verify-btn[data-v-3766a570]{margin-left:auto;padding:6px 18px;border:0;border-radius:4px;background:var(--sf-blue-accent, #0176d3);color:#fff;font-size:13px;font-weight:700;cursor:pointer;white-space:nowrap;transition:opacity .2s}.verify-btn[data-v-3766a570]:disabled{opacity:.35;cursor:not-allowed}@media(max-width:960px){.banner-body[data-v-3766a570]{flex-direction:column;align-items:stretch}.step-label[data-v-3766a570]{white-space:normal}.verify-btn[data-v-3766a570]{margin-left:0;width:100%;padding:10px}}:root{--sf-blue: #032d60;--sf-blue-accent: #0176d3;--sf-page: #f3f3f3;--sf-card: #ffffff;--sf-border: #d8dde6;--sf-text: #181818;--sf-text-muted: #5f6a7d;--sf-shadow: 0 2px 8px rgba(0, 0, 0, .08);--sf-radius: 4px}*{box-sizing:border-box}html,body,#app{margin:0;min-height:100%;font-family:Salesforce Sans,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--sf-text);background:var(--sf-page)}button,input,textarea{font:inherit}body{overflow-x:hidden}.app-shell{min-height:100vh;min-height:100dvh;background:linear-gradient(180deg,#f8fbff 0%,var(--sf-page) 24%,#eef4fb 100%)}.remote-audio{display:none}.workspace{height:calc(100vh - 44px);height:calc(100dvh - 44px)}.workspace--active{display:grid;grid-template-columns:280px minmax(0,1fr);overflow:hidden}.workspace--ready{display:block;padding:20px;overflow-y:auto}.workspace--chat{display:flex;flex-direction:column;padding:16px;overflow:hidden}.chat-full{flex:1;min-height:0;overflow:hidden}.ready-stage{height:100%}.console-area{display:flex;flex-direction:column;min-height:0;overflow:hidden}.console-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);grid-template-areas:"sentiment recommend" "transcript nba";gap:12px;padding:12px;min-width:0;min-height:0;overflow:hidden;flex:1}.grid-sentiment{grid-area:sentiment}.grid-transcript{grid-area:transcript;overflow:hidden}.grid-recommend{grid-area:recommend;overflow:hidden}.grid-nba{grid-area:nba;overflow:hidden}@media(max-width:1440px){.workspace--ready{padding:16px}.workspace--chat{padding:12px}.console-grid{gap:10px;padding:10px}}@media(max-width:960px){.workspace--active{grid-template-columns:1fr;height:auto;min-height:calc(100vh - 44px);overflow:auto}.console-grid{grid-template-columns:1fr;grid-template-rows:auto;grid-template-areas:"sentiment" "transcript" "recommend" "nba";overflow:visible}.grid-transcript,.grid-recommend,.grid-nba{overflow:visible;max-height:50vh}}@media(max-width:640px){.workspace{height:auto;min-height:calc(100vh - 40px);min-height:calc(100dvh - 40px)}.workspace--ready,.workspace--chat{padding:8px}.console-grid{gap:8px;padding:8px}.social-dock{margin:0 8px 8px}}
